>>Help with Official Travel (Trip Manager) Travel Management Tool:

> FLASH DEMO: Trip Manager XE

Click here for an interactive demonstration of Trip Manager uses and features provided by Worldspan®. This page also contains a downloadable document for printing and reference purposes. If you still have questions or concerns, please visit our contact page to get in touch with us.

We have also provided a Trip Manager Connectivity Recommendations guide to assist in your booking process.

>>Help with Member Travel Booking Tool:
Our Member Travel Booking Tool - provided by NPORTA - features an extensive help center to assist you in making your reservations. Simply click on the Member Travel link and then select HELP from the text menu above the cars and hotels icons. If you have technical questions or concerns, please contact NPORTA for assistance, or choose a topic from the FAQ list below.


What system requirements do I need to run the Member Travel Booking Tool?
For the most effective use, the minimum system requirements recommended are:
>> An IBM-compatible PC running a Web browser, which supports Secure Socket Layer (SSL)
For optimum performance, Internet Explorer 5.0 or higher, or Netscape Navigator 6.2 or higher is recommended -- cookies must be enabled for the Meeting Traveler to function properly

>> 126MB of RAM

We also recommend that you use a monitor display resolution of 800x600 or greater. Lower resolutions (e.g. 640x480) may require that you scroll the Web pages right and left in order to see all the information.

How do I know that my reservation is confirmed?
A Purchase Confirmation Screen will display to advise completion of the Purchase. We will also send you a confirmation email containing your itinerary details to the email address listed in your Travel Account immediately after you complete the purchase of your travel reservation. You may also review your confirmation by accessing the "My Trip List".

How do I cancel reservations that I have purchased?
Itineraries that have already been purchased cannot be canceled online. Please use our Customer Service link for assistance.

Can I make changes to my reservations?
If you have already purchased your itinerary, we will assist you when changes are necessary. Please use our Customer Service link for assistance. You may always change itineraries that have not been purchased. Fares are not guaranteed until actual ticket purchase.


Is my credit card number safe?
We use the Secure Socket Layer (SSL) and Private Communication Technology security standards that are supported by Microsoft Internet Explorer 3.0 and later and other popular browsers. SSL encodes your personal information (such as your password, address and phone number, and credit card number) in order to make the reservation.

Can I use a credit card with an international billing address?
You may make car and hotel reservations with such a card, but when purchasing an airline ticket the credit card must be billed to an address in the United States.

If I store a credit card number in my Travel Account, will any charges be automatically billed to my card?
No. We won't charge anything to your credit card unless you decide to make a purchase and specifically tell us to charge it to your card.

When will my credit card be charged?
Your credit card will be charged after you have clicked on the Purchase button and have selected your credit card number and billing address. All prices are quoted and sold in U.S. dollars.

Is my credit card information secure?
We make every effort to keep all of your personal information, including your credit card number(s) secure. We only allow your credit card number to be transmitted if your Internet browser supports Secure Socket Layer (SSL) encryption.

Which credit cards does the Member Travel Booking Tool accept?
Currently we can accept American Express, Diners Card, Discover, MasterCard and Visa.

Can I use a bank card to make my Member Travel Booking Tool purchase?
Yes, if your bankcard is also accepted as a Visa or MasterCard. In the event that your bankcard cannot be verified, please have another credit card available to complete your transaction.

I was in the middle of making a reservation when I lost my Member Travel Booking Tool connection. What do I do now?
If you were in the middle of making a reservation, go to the "My Trip List" and review the reservations that are listed, and verify that the trip is there. If you had requested to Purchase your trip, verify that it is shown as booked.

Unpurchased Trips - If you do not locate the reservation in the "My Trip List", unfortunately you will have to start the booking process over.

Purchased Trips - If you do not locate the reservation in the "My Trip List", please contact Customer Service for assistance.

Is there a service fee for use of the Member Travel Booking Tool?
There is no fee to search the discounts available through the Meeting Traveler. There is a $15.00 service fee for all airline tickets purchased through the Meeting Travel Booking Tool. This fee will appear as a separate charge on your credit card statement.